Priority Support is an optional component of my RapidWeaver consulting, website development and project management services. The primary goal of this service is to offer clients an accelerated timeline for engaging and completing support requests — within 1 business day in most cases. Clients who take advantage of Priority Support will have their requests prioritized to the top of my support queue, which otherwise is sorted chronologically by date received.
Another goal of Priority Support is to encourage business owners to commit to the development and improvement of their websites on a monthly basis. If a significant portion of your business relies on the function and performance of your website, then it is important to devote time to measuring the website’s performance and making improvements. Most business owners are reactionary when it comes to their website — ignoring it for weeks and months — attempting to play catch-up at some point after things fall behind or issues arise. A Priority Support agreement helps to ensure that proactive steps are taken and that progress doesn’t stall. The results are a more effective website, and one that will steadily rise in Google’s search placement.
Priority Support applies to requests that fall under the categories of Project Management or Email Consulting: